/* ─── OmniReplai — Frontend Widget ──────────────────────────────────────────── */

:root {
  --omni-chat-primary:       #4F46E5;
  --omni-chat-primary-dark:  #3730A3;
  --omni-chat-primary-light: #EEF2FF;
  --omni-chat-bg:            #FFFFFF;
  --omni-chat-surface:       #F3F4F6;
  --omni-chat-border:        #E5E7EB;
  --omni-chat-text:          #1F2937;
  --omni-chat-muted:         #6B7280;
  --omni-chat-shadow:        0 4px 24px rgba(0,0,0,.15), 0 2px 8px rgba(0,0,0,.1);
  --omni-chat-radius:        16px;
  --omni-chat-radius-sm:     10px;
  --omni-chat-font:          -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  --omni-chat-transition:    .25s cubic-bezier(.4,0,.2,1);
}

/* ── Floating trigger button ────────────────────────────────────────────── */
#omni-chat-trigger {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 99999;
  width: 56px;
  height: 56px;
  border-radius: 50%;
  background: var(--omni-chat-primary);
  border: none;
  cursor: pointer;
  box-shadow: 0 4px 16px rgba(79,70,229,.45);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: transform var(--omni-chat-transition), box-shadow var(--omni-chat-transition), background var(--omni-chat-transition);
  outline: none;
}
#omni-chat-trigger:hover {
  background: var(--omni-chat-primary-dark);
  transform: scale(1.08);
  box-shadow: 0 6px 20px rgba(79,70,229,.55);
}
#omni-chat-trigger:active { transform: scale(.96); }
#omni-chat-trigger svg { width: 26px; height: 26px; fill: #fff; transition: transform var(--omni-chat-transition); }
#omni-chat-trigger.is-open svg.icon-chat  { display: none; }
#omni-chat-trigger svg.icon-close         { display: none; }
#omni-chat-trigger.is-open svg.icon-close { display: block; }

/* Pulse badge (unread indicator) */
#omni-chat-trigger::after {
  content: '';
  position: absolute;
  top: -2px;
  right: -2px;
  width: 14px;
  height: 14px;
  background: #EF4444;
  border-radius: 50%;
  border: 2px solid #fff;
  display: none;
}
#omni-chat-trigger.has-notification::after { display: block; animation: omni-pulse 1.5s infinite; }

@keyframes omni-pulse {
  0%, 100% { transform: scale(1); opacity: 1; }
  50%       { transform: scale(1.2); opacity: .7; }
}

/* ── Chat window ────────────────────────────────────────────────────────── */
#omni-chat-window {
  position: fixed;
  bottom: 92px;
  right: 24px;
  z-index: 99998;
  width: 380px;
  height: 580px;
  max-height: 90vh;
  background: var(--omni-chat-bg);
  border-radius: var(--omni-chat-radius);
  box-shadow: var(--omni-chat-shadow);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  font-family: var(--omni-chat-font);
  font-size: 14px;
  color: var(--omni-chat-text);

  opacity: 0;
  transform: translateY(16px) scale(.97);
  pointer-events: none;
  transition: opacity var(--omni-chat-transition), transform var(--omni-chat-transition);
}
/* Isolate widget from theme: ensure our styles win on customer sites */
#omni-chat-window,
#omni-chat-window * {
  box-sizing: border-box;
}
#omni-chat-window input,
#omni-chat-window button,
#omni-chat-window select,
#omni-chat-window textarea {
  font-family: var(--omni-chat-font);
  font-size: inherit;
}
#omni-chat-window.is-open {
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}

/* ── Header ──────────────────────────────────────────────────────────────── */
#omni-chat-window #omni-chat-header {
  background: var(--omni-chat-primary);
  padding: 16px 18px;
  display: flex;
  align-items: center;
  gap: 10px;
  flex-shrink: 0;
}
#omni-chat-window .omni-chat-avatar {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: rgba(255,255,255,.2);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}
#omni-chat-window .omni-chat-avatar svg { width: 18px; height: 18px; fill: #fff; }
#omni-chat-window .omni-chat-header-info   { flex: 1; }
#omni-chat-window .omni-chat-header-title  { font-size: 0.95rem; font-weight: 600; color: #fff; line-height: 1.2; }
#omni-chat-window .omni-chat-header-status {
  font-size: 0.72rem;
  color: rgba(255,255,255,.75);
  display: flex;
  align-items: center;
  gap: 4px;
  margin-top: 2px;
}
#omni-chat-window .omni-chat-online-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #4ADE80;
  animation: omni-pulse 2s infinite;
}
#omni-chat-window #omni-chat-close-btn {
  background: none;
  border: none;
  cursor: pointer;
  color: rgba(255,255,255,.75);
  padding: 4px;
  border-radius: 6px;
  line-height: 1;
  transition: color var(--omni-chat-transition), background var(--omni-chat-transition);
  -webkit-appearance: none;
  appearance: none;
}
#omni-chat-window #omni-chat-close-btn:hover { color: #fff; background: rgba(255,255,255,.15); }
#omni-chat-window #omni-chat-close-btn svg { width: 18px; height: 18px; fill: currentColor; display: block; }

/* ── Pre-chat form (Name, Email, Phone) ───────────────────────────────────── */
#omni-chat-window .omni-chat-prechat {
  flex: 1;
  overflow-y: auto;
  padding: 20px 18px;
  background: #FAFAFA;
  display: flex;
  flex-direction: column;
}
#omni-chat-window .omni-chat-prechat-title {
  margin: 0 0 16px;
  font-size: 0.9rem;
  font-weight: 600;
  color: var(--omni-chat-text);
  line-height: 1.35;
}
#omni-chat-window .omni-chat-prechat-form {
  display: flex;
  flex-direction: column;
  gap: 14px;
}
#omni-chat-window .omni-chat-prechat-label {
  display: flex;
  flex-direction: column;
  gap: 4px;
  font-size: 0.8rem;
  color: var(--omni-chat-muted);
}
#omni-chat-window .omni-chat-prechat-label span {
  font-weight: 500;
  color: var(--omni-chat-text);
}
#omni-chat-window .omni-chat-prechat-label input {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--omni-chat-border);
  border-radius: var(--omni-chat-radius-sm);
  font-size: 0.88rem;
  font-family: var(--omni-chat-font);
  background: var(--omni-chat-bg);
  color: var(--omni-chat-text);
  outline: none;
  transition: border-color var(--omni-chat-transition), box-shadow var(--omni-chat-transition);
  box-sizing: border-box;
  -webkit-appearance: none;
  appearance: none;
}
#omni-chat-window .omni-chat-prechat-label input:focus {
  border-color: var(--omni-chat-primary);
  box-shadow: 0 0 0 3px rgba(79,70,229,.12);
}
#omni-chat-window .omni-chat-prechat-label input::placeholder {
  color: var(--omni-chat-muted);
}
#omni-chat-window .omni-chat-prechat-submit {
  margin-top: 6px;
  padding: 12px 18px;
  border: none;
  border-radius: var(--omni-chat-radius-sm);
  background: var(--omni-chat-primary);
  color: #fff;
  font-size: 0.9rem;
  font-weight: 600;
  font-family: var(--omni-chat-font);
  cursor: pointer;
  transition: background var(--omni-chat-transition), transform var(--omni-chat-transition);
  -webkit-appearance: none;
  appearance: none;
}
#omni-chat-window .omni-chat-prechat-submit:hover {
  background: var(--omni-chat-primary-dark);
}
#omni-chat-window .omni-chat-prechat-submit:active {
  transform: scale(0.98);
}

/* ── Chat body (messages + input, shown after prechat submit) ───────────────── */
#omni-chat-window .omni-chat-body {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 0;
  overflow: hidden;
}

/* ── Messages area (scrollable when chat grows) ────────────────────────────── */
#omni-chat-window #omni-chat-messages {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 16px 14px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  scroll-behavior: smooth;
  background: #FAFAFA;
}
#omni-chat-window #omni-chat-messages::-webkit-scrollbar { width: 6px; }
#omni-chat-window #omni-chat-messages::-webkit-scrollbar-track { background: rgba(0,0,0,.04); border-radius: 3px; }
#omni-chat-window #omni-chat-messages::-webkit-scrollbar-thumb { background: var(--omni-chat-border); border-radius: 3px; }
#omni-chat-window #omni-chat-messages::-webkit-scrollbar-thumb:hover { background: var(--omni-chat-muted); }

/* ── Message bubbles ─────────────────────────────────────────────────────── */
#omni-chat-window .omni-msg {
  display: flex;
  flex-direction: column;
  max-width: 82%;
  animation: omni-msg-in .2s ease;
}
@keyframes omni-msg-in {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: translateY(0); }
}

#omni-chat-window .omni-msg--bot  { align-self: flex-start; }
#omni-chat-window .omni-msg--user { align-self: flex-end; }

#omni-chat-window .omni-msg__bubble {
  padding: 10px 14px;
  border-radius: 14px;
  line-height: 1.55;
  word-break: break-word;
  white-space: pre-wrap;
}
#omni-chat-window .omni-msg__bubble strong {
  font-weight: 700;
  color: inherit;
}
#omni-chat-window .omni-msg--bot .omni-msg__bubble {
  background: var(--omni-chat-bg);
  border: 1px solid var(--omni-chat-border);
  border-bottom-left-radius: 4px;
  color: var(--omni-chat-text);
  box-shadow: 0 1px 2px rgba(0,0,0,.06);
}
#omni-chat-window .omni-msg--user .omni-msg__bubble {
  background: var(--omni-chat-primary);
  color: #fff;
  border-bottom-right-radius: 4px;
}

#omni-chat-window .omni-msg__time { font-size: 0.68rem; color: var(--omni-chat-muted); margin-top: 4px; }
#omni-chat-window .omni-msg--user .omni-msg__time { text-align: right; }

/* Support (admin) messages — distinct from bot */
#omni-chat-window .omni-msg--admin .omni-msg__bubble {
  border-left: 3px solid #059669;
  background: #ECFDF5;
}
#omni-chat-window .omni-msg__support-label {
  display: inline-block;
  font-size: 0.65rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .05em;
  color: #059669;
  margin-bottom: 4px;
}

/* Source links */
#omni-chat-window .omni-msg__sources {
  margin-top: 8px;
  padding: 8px 10px;
  background: var(--omni-chat-primary-light);
  border-radius: var(--omni-chat-radius-sm);
  border-left: 3px solid var(--omni-chat-primary);
}
#omni-chat-window .omni-msg__sources-label {
  font-size: 0.7rem;
  font-weight: 600;
  color: var(--omni-chat-primary);
  text-transform: uppercase;
  letter-spacing: .05em;
  margin-bottom: 4px;
}
#omni-chat-window .omni-msg__sources a {
  display: block;
  font-size: 0.78rem;
  color: var(--omni-chat-primary);
  text-decoration: none;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  line-height: 1.6;
}
#omni-chat-window .omni-msg__sources a:hover { text-decoration: underline; }

#omni-chat-window .omni-msg__bubble .omni-msg-link {
  color: var(--omni-chat-primary);
  font-weight: 600;
  text-decoration: none;
}
#omni-chat-window .omni-msg__bubble .omni-msg-link:hover { text-decoration: underline; }

/* ── Typing indicator ────────────────────────────────────────────────────── */
#omni-chat-window .omni-typing {
  display: flex;
  align-self: flex-start;
  padding: 10px 14px;
  background: var(--omni-chat-bg);
  border: 1px solid var(--omni-chat-border);
  border-radius: 14px;
  border-bottom-left-radius: 4px;
  gap: 5px;
  box-shadow: 0 1px 2px rgba(0,0,0,.06);
}
#omni-chat-window .omni-typing-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--omni-chat-muted);
  animation: omni-bounce .9s infinite;
}
#omni-chat-window .omni-typing-dot:nth-child(2) { animation-delay: .15s; }
#omni-chat-window .omni-typing-dot:nth-child(3) { animation-delay: .3s;  }
@keyframes omni-bounce {
  0%, 60%, 100% { transform: translateY(0);   opacity: .4; }
  30%           { transform: translateY(-6px); opacity: 1; }
}

/* ── Takeover notice (admin has joined; AI no longer replies) ───────────────── */
#omni-chat-window .omni-chat-takenover-notice {
  padding: 8px 14px;
  font-size: 0.8rem;
  color: var(--omni-chat-muted);
  background: var(--omni-chat-primary-light);
  border-top: 1px solid var(--omni-chat-border);
  border-bottom: 1px solid var(--omni-chat-border);
  line-height: 1.35;
}

/* ── Input area ──────────────────────────────────────────────────────────── */
#omni-chat-window #omni-chat-input-area {
  padding: 12px 14px;
  border-top: 1px solid var(--omni-chat-border);
  background: var(--omni-chat-bg);
  display: flex;
  gap: 8px;
  align-items: flex-end;
  flex-shrink: 0;
}
#omni-chat-window #omni-chat-input {
  flex: 1;
  border: 1px solid var(--omni-chat-border);
  border-radius: 20px;
  padding: 9px 14px;
  font-size: 0.88rem;
  font-family: var(--omni-chat-font);
  resize: none;
  outline: none;
  max-height: 100px;
  min-height: 38px;
  overflow-y: auto;
  transition: border-color var(--omni-chat-transition), box-shadow var(--omni-chat-transition);
  background: var(--omni-chat-surface);
  color: var(--omni-chat-text);
  line-height: 1.4;
  box-sizing: border-box;
  -webkit-appearance: none;
  appearance: none;
}
#omni-chat-window #omni-chat-input:focus {
  border-color: var(--omni-chat-primary);
  box-shadow: 0 0 0 3px rgba(79,70,229,.15);
  background: var(--omni-chat-bg);
}
#omni-chat-window #omni-chat-input::placeholder { color: var(--omni-chat-muted); }

#omni-chat-window #omni-chat-send {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: var(--omni-chat-primary);
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: background var(--omni-chat-transition), transform var(--omni-chat-transition);
  -webkit-appearance: none;
  appearance: none;
}
#omni-chat-window #omni-chat-send:hover:not(:disabled) { background: var(--omni-chat-primary-dark); }
#omni-chat-window #omni-chat-send:active:not(:disabled) { transform: scale(.92); }
#omni-chat-window #omni-chat-send:disabled { opacity: .5; cursor: not-allowed; }
#omni-chat-window #omni-chat-send svg { width: 18px; height: 18px; fill: #fff; }

/* ── Custom icon inside trigger ──────────────────────────────────────────── */
.omni-chat-custom-icon {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  object-fit: cover;
}
#omni-chat-trigger .icon-close                     { display: none; }
#omni-chat-trigger.is-open .omni-chat-custom-icon  { display: none; }
#omni-chat-trigger.is-open .icon-close             { display: block; }

/* ── Feedback on exit (star rating + optional text) ──────────────────────── */
#omni-chat-window .omni-chat-feedback {
  flex: 1;
  display: flex;
  flex-direction: column;
  padding: 18px 16px;
  background: #FAFAFA;
  min-height: 0;
  overflow-y: auto;
}
#omni-chat-window .omni-chat-feedback-title {
  margin: 0 0 12px;
  font-size: 0.9rem;
  font-weight: 600;
  color: var(--omni-chat-text);
  line-height: 1.35;
}
#omni-chat-window .omni-chat-feedback-stars {
  display: flex;
  gap: 6px;
  margin-bottom: 12px;
}
#omni-chat-window .omni-feedback-star {
  background: none;
  border: none;
  padding: 4px;
  cursor: pointer;
  font-size: 1.6rem;
  line-height: 1;
  color: var(--omni-chat-border);
  transition: color var(--omni-chat-transition), transform var(--omni-chat-transition);
  -webkit-appearance: none;
  appearance: none;
}
#omni-chat-window .omni-feedback-star:hover,
#omni-chat-window .omni-feedback-star.selected {
  color: #EAB308;
}
#omni-chat-window .omni-feedback-star.selected { transform: scale(1.1); }
#omni-chat-window .omni-chat-feedback-text {
  width: 100%;
  margin-bottom: 12px;
  padding: 10px 12px;
  border: 1px solid var(--omni-chat-border);
  border-radius: var(--omni-chat-radius-sm);
  font-size: 0.85rem;
  font-family: var(--omni-chat-font);
  resize: none;
  outline: none;
  min-height: 56px;
  box-sizing: border-box;
  background: var(--omni-chat-bg);
  color: var(--omni-chat-text);
}
#omni-chat-window .omni-chat-feedback-text:focus {
  border-color: var(--omni-chat-primary);
  box-shadow: 0 0 0 3px rgba(79,70,229,.12);
}
#omni-chat-window .omni-chat-feedback-text::placeholder { color: var(--omni-chat-muted); }
#omni-chat-window .omni-chat-feedback-actions {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
}
#omni-chat-window .omni-chat-feedback-btn {
  padding: 8px 16px;
  border-radius: var(--omni-chat-radius-sm);
  font-size: 0.85rem;
  font-weight: 600;
  font-family: var(--omni-chat-font);
  cursor: pointer;
  transition: background var(--omni-chat-transition), border-color var(--omni-chat-transition);
  -webkit-appearance: none;
  appearance: none;
}
#omni-chat-window .omni-chat-feedback-skip {
  background: transparent;
  border: 1px solid var(--omni-chat-border);
  color: var(--omni-chat-muted);
}
#omni-chat-window .omni-chat-feedback-skip:hover {
  border-color: var(--omni-chat-text);
  color: var(--omni-chat-text);
}
#omni-chat-window .omni-chat-feedback-submit {
  background: var(--omni-chat-primary);
  border: none;
  color: #fff;
}
#omni-chat-window .omni-chat-feedback-submit:hover {
  background: var(--omni-chat-primary-dark);
}

/* ── Powered-by footer ───────────────────────────────────────────────────── */
#omni-chat-window #omni-chat-footer {
  text-align: center;
  font-size: 0.68rem;
  color: var(--omni-chat-muted);
  padding: 6px 0 8px;
  border-top: 1px solid var(--omni-chat-border);
  flex-shrink: 0;
  background: var(--omni-chat-bg);
}
#omni-chat-window .omni-chat-footer-link {
  color: var(--omni-chat-primary);
  text-decoration: none;
  font-weight: 600;
  transition: opacity .15s;
}
#omni-chat-window .omni-chat-footer-link:hover { opacity: .75; text-decoration: underline; }

/* ── Mobile ──────────────────────────────────────────────────────────────── */
@media (max-width: 460px) {
  #omni-chat-window {
    bottom: 0;
    right: 0;
    width: 100vw;
    max-height: 92vh;
    border-radius: var(--omni-chat-radius) var(--omni-chat-radius) 0 0;
  }
  #omni-chat-trigger {
    bottom: 16px;
    right: 16px;
  }
}

/* ── Accessibility: reduce motion ────────────────────────────────────────── */
@media (prefers-reduced-motion: reduce) {
  #omni-chat-window,
  #omni-chat-trigger,
  .omni-msg,
  .omni-typing-dot { animation: none !important; transition: none !important; }
}